Privacy Policy

Last updated: April 2026

Who we are

This website (shopfrontinstallers.com) is operated by S&K Glazing Limited trading as ShopFront Installers, a company registered in England and Wales under company number 14088194. Registered office: Unit 1, Hems Crescent, Great Barr, Birmingham, England, B43 5DG. VAT registration number: GB 481 9808 49.

For the purposes of UK GDPR and the Data Protection Act 2018, S&K Glazing Limited is the data controller for personal information collected through this website.

What information we collect

When you submit a survey or quote enquiry through our forms, we collect:

• Your name
• Your phone number
• Your email address
• The location/address of the proposed installation
• The service you're enquiring about
• Any project details you choose to provide in the message field

We also process limited technical information automatically through our hosting provider (Netlify) including IP addresses, browser type, and basic usage analytics. This is used solely for site security and performance monitoring.

How we use your information

We use your enquiry information solely to:

• Respond to your survey or quote request
• Arrange site visits and provide project quotations
• Communicate with you about an active installation or warranty matter
• Comply with our legal obligations as a UK installer

We do not sell, rent, or share your personal information with third parties for marketing purposes. We do not send unsolicited marketing emails.

Lawful basis for processing

The lawful bases under which we process your data are:

• Legitimate interests (UK GDPR Art. 6(1)(f)) — responding to your enquiry and providing the quotation you requested
• Contract (Art. 6(1)(b)) — where an installation contract has been entered into
• Legal obligation (Art. 6(1)(c)) — for tax, accounting, and regulatory record-keeping

How long we keep your data

Quote enquiry data is retained for 24 months from the date of last contact. Active customer data is retained for the duration of the warranty period (up to 10 years for aluminium frame work) plus 6 years for accounting record-keeping requirements under the Companies Act 2006.

Your rights

Under UK GDPR you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate data
• Request erasure ("right to be forgotten") subject to our retention obligations
• Object to processing on legitimate-interest grounds
• Request data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

Third-party services

We use the following third-party services to deliver this website:

• Netlify — website hosting and form submission processing
• Web3Forms — enquiry form processing
• Tawk.to — live chat functionality
• Google Fonts — typography delivery

Each third party has their own privacy policy governing their handling of your data.

Cookies

This site uses minimal cookies — essential cookies only, plus a Tawk.to cookie if you initiate a chat session. We do not use advertising or tracking cookies.

How to contact us about your data

For any data-protection enquiry, contact us at:

S&K Glazing Limited
Unit 1, Hems Crescent, Great Barr, Birmingham, England, B43 5DG
Email: enquiries@shopfrontinstallers.com
Phone: 0800 886 341

If you are not satisfied with our response, you can contact the Information Commissioner's Office at ico.org.uk or by phone on 0303 123 1113.